To whom should families be referred when they ask nursing assistants about a resident's diagnosis?

The appropriate choice in this scenario is to refer families to the nurse when they inquire about a resident's diagnosis. Nurses are trained healthcare professionals who possess a comprehensive understanding of a patient’s medical condition, treatment plans, and overall care process. They are often the primary point of contact for families seeking clarification or information regarding a resident's health status, as they have direct access to the resident's medical records and can provide accurate updates while also respecting patient confidentiality.

Nurses can also facilitate communication between the family and other healthcare providers, such as doctors or specialists, should more detailed information about a diagnosis be necessary. This role as an intermediary is crucial in ensuring that families receive the most reliable and timely information without breaching any confidentiality protocols that other healthcare professionals, like social workers or clinical psychologists, might also observe in their respective roles. Thus, referring family inquiries to the nurse is essential for accurate and compassionate patient advocacy and care.