What is the primary role of a nurse when approached by families regarding a resident's health status?

The primary role of a nurse when approached by families regarding a resident's health status is to accurately answer questions. This entails providing clear, evidence-based information about the resident's condition, treatment plans, and any changes that may have occurred. By doing so, the nurse supports the family in understanding the health status and care process, which is crucial for both emotional support and building trust.

Accurate communication fosters a collaborative environment where families feel involved in their loved one's care, and their concerns are addressed appropriately. It is essential for the nurse to ensure that families receive correct information without overwhelming them, which can happen if they disclose more than is necessary or appropriate. Furthermore, while reassurance can be part of the communication process, the foundational role is to ensure that families have accurate answers to their inquiries to facilitate informed decision-making.

Redirecting to nursing assistants may undermine the family's need for direct information from a nursing professional, which can leave them feeling unsupported. Therefore, accurate and direct communication from the nurse is vital in meeting the information needs of the family.