When residents express their problems, it is important that nursing assistants listen and not do what?

Listening attentively when residents express their problems is crucial in nursing practice. It ensures that residents feel validated and respected, promoting their emotional well-being and aiding in their overall care. Interrupting a resident while they are sharing their issues can make them feel unheard and may discourage them from expressing their feelings in the future.

Active listening involves allowing the person to speak freely about their concerns without interference. This helps to build trust and rapport, making it more likely that they will open up about their needs. By enabling residents to fully articulate their problems, nursing assistants can better understand their needs and provide the appropriate support.

While guiding the conversation, changing the subject, or dismissing their feelings may sometimes seem like ways to help, these actions can detract from the resident's experience. Therefore, focusing on active listening by not interrupting is essential for effective communication and supportive care.